Notifications not working/disappearing

Scotney

Notifications are xxxxed!Not working or disappearing.

Reply 1

RainbowLapras

TSR Group Staff

Original post

by Scotney

Notifications are xxxxed!Not working or disappearing.

Would you be able to raise an issue with the new form, please? If you're not able to do that for any reason let me know and I can move this to a new thread for you!

Reply 2

Scotney

Original post

by RainbowLapras

Would you be able to raise an issue with the new form, please? If you're not able to do that for any reason let me know and I can move this to a new thread for you!

Already done lovely!

Reply 3

Scotney

Original post

by Scotney

Already done lovely!

Actually no time for form will do later.

Reply 4

RainbowLapras

TSR Group Staff

Original post

by Scotney

Actually no time for form will do later.

Hey, I've moved this out to a new thread for you! Could you please let me know the device type and browser you're using? :smile:

Reply 5

Scotney

Original post

by RainbowLapras

Hey, I've moved this out to a new thread for you! Could you please let me know the device type and browser you're using? :smile:

Phone Android Windows 7

Reply 6

PurpleAndGreen

Original post

by Scotney

Phone Android Windows 7

Hi. Thanks for the information. Just to clarify, are you seeing the problem on your Android phone and also on Windows 7 on a laptop/PC? If you are using Windows 7 what web browser are you using please?

Reply 7

Scotney

Original post

by PurpleAndGreen

Phone and Chrome.

Reply 8

PurpleAndGreen

Original post

by Scotney

Phone and Chrome.

Thank you 🙂 I haven't had any luck reproducing notifications not working or disappearing so far, having tried on a couple of different Android phones. Sorry to keep asking for more info but could you let me know the version of Chrome that you have please? This might help explain why it works for me. You may already know how to do this, but just in case:

In Chrome, tap the three dots in the top corner

Select Settings

Scroll right to the bottom and tap About Chrome

Copy the application version

Also, is the problem with the notification menu in the header when you are viewing a thread, again just to make sure I'm looking at the right thing.

Reply 9

RainbowLapras

TSR Group Staff

Hey @Scotney, just checking in to see if you're still having this issue? :smile:

Reply 10

Scotney

Original post

by RainbowLapras

Hey @Scotney, just checking in to see if you're still having this issue? :smile:

Yes I cannot view all my notifications at once.Just takes me back to homepage.

Reply 11

RainbowLapras

TSR Group Staff

Original post

by Scotney

Yes I cannot view all my notifications at once.Just takes me back to homepage.

Thanks, is that when clicking the "See all" link? If you go directly to https://www.thestudentroom.co.uk/notifications.php does that show them?

Reply 12

Scotney

Yes and link produces same result rainbow.

Reply 13

RainbowLapras

TSR Group Staff

Original post

by Scotney

Yes and link produces same result rainbow.

How strange! Would you be able to see if it happens in an Incognito window (or private window if you're not on Chrome) or on a different device if you have one, please? If it works in either of those cases, then clearing your cache and cookies for TSR is likely to resolve the issue for you :smile:

If you need me to run you through any of those steps just shout!