Really stressed and Confused

Looking in from the outside, it sounds like you need to chuck this job - unless you can learn to manage its negative aspects better than you are currently doing.

Hi, thanks for your response, it does feel that way, though I'm a bit uneasy about quitting because it'll be the first time I'll ever be quitting a job - I've never been fired before, as a student I've just been doing contracted work, so it feels weird. The negative aspects are things that aren't in my control especially if it's things like system issues or rude customers to deal with - there's only so much I can do and even in my recent probation meeting my manager has expressed that my performance is really good - there are a lot of good things to this organisation but the environment is just toxic and unbearable at times with the amount of pressure put on us 😕

I'm not hearing many good reasons for sticking with the job! Would it be worth speaking to your line manager to see if you might move within the company to something less public-facing? If they like you they should want to keep you.

Thanks for all your help and advice on this - I really appreciated it and I felt that I should give an update. I did try to speak to my manager about changing my schedule a bit though she was unwilling to do things and started becoming argumentative and mad with me and didn't like the fact that I asked that question. I thought about things for a while and the truth is I'm really unhappy with this Job and it is quite soul-destroying. I'm in my final year of uni too and this job was slowing me down - I'm going to be applying for a master's soon so this job would be getting in the way of that too and would impact my degree grade. So, after a lot of thinking and talking to lots of people I decided to hand in my resignation letter last Wednesday and tomorrow is my last day working. I don't regret my decision and everyone has been telling me I made the right choice - after speaking to my dissertation supervisor he also said I'd done the right thing. I was initially upset and felt bad about leaving, though it's as if I was having signs that my decision was the best thing to do, because the moment I handed in that letter everything got worse at work - a lot of system issues and crashes company-wide and a lot of problematic customers amongst other issues - looking back now I'm glad that I don't have to put up with that anymore and I'm free from that. I would have asked for a transfer but after looking into things there wasn't anything I could find and I didn't want to rely on an unreliable manager in this situation, nor did I want to compromise my degree, because all the work was starting to burn me out. I'm feeling a lot better now that I handed that letter in and I'm actually able to enjoy the last few months of my degree; thanks again for all your help.