Wrong Student Finance Plan

Hello,

I went to unit between 2016 and 2020, which automatically puts me in Payment Plan 2. This has a higher threshold for repayments than Payment Plan 1.

In March 2022 I received a letter saying that I would be starting to repay my loan from April 2021 and that I was placed on payment plan 1. I immediately called SF thinking it was a typo, but that turned into a complicated mess and the explanation I received was "it shouldn't happen, it's like a computer tells you 1+1=3". Since then I have had to call every month for refunds. I have been in contact with SF, with payroll from my past and current jobs, with HR, I provided my PAYE number 3 times but a year later this is still going on. Nobody seems to know who is responsible for the payment plan, and now I am getting very stressed. I am still waiting on my refund from my last 2 payslips and with the cost of living crisis it's getting stressful.

I am thinking to get legal advice, since nobody knows who I should talk to, I keep being sent left and right. But before I do that, I was wondering if anyone had a similar experience and if anyone could clarify who is actually responsible for fixing this mess. My understanding was that payroll is responsible for this, but I communicated with them and nothing has changed. Any help or suggestion would be apreciayed.

Thank you for any advice with this!

Hi there, Please contact our Repayment team, To get support with this query the Student Loan Repayment team will be able to help - On Facebook you can find them at www.facebook.com/SLCRepayment/ or by private message http://m.me/SLCRepayment
Twitter direct repayment messages
To get support with this query the Student Loan Repayment team will be able to help - On Twitter you can find them at https://twitter.com/SLC_Repayment or by direct message https://twitter.com/messages/compose?recipient_id=806835849916719104 Thanks, Angela

Hello,

I have been in contact with SF repayment directly every month or so for the last year, as well as with HR and payroll, I still have not had an answer and the issue is ongoing. I really do need more help than re-doing the same things because I'm not getting anywhere