Applied just for tution fee by mistake

good evening Student Finance! My name is Stefan by mistake, I only applied for the tuition fee loan but not for the maintenance loan. Everyone tries to reassure me, including the SFE , that I am not the only one with this common mistake and that I will also receive a maintenance loan, because I am in my 3rd year, I am working and I received it in my first and second year. At the end of December, I sent them through the Post Office the PN1 form, including the parents' income, evidence that I work, employment contract, etc., but they did not send me anything (a confirmation) as if they had received the documents... I still call weekly and in vain, someone tells me that yes, "the documents are here", he sees them, wait until February 2nd to receive an update, in a week, again, another person "what documents"? wait until February 10, I'll call again today. wait until February 19, next week I will call and they will tell me what?
"Wait until February 26?" Please, I need a maintenance loan because I can't manage only with the income from my job, and I don't live in London and it tskes me 5 hours go/return to attend . What should I do, because I'm afraid that I will be caught as in a "trap" to be written to me to struggle to finish the year without a maintenance loan (since the first tuition fee loan payment will be made on January 24 and I've been struggling to solve this for 3 months) and I won't succeed, because I finish far in July, and I started the year at the end of October and i am struggling to not lose the app! . Thank you all very much! I await your answer and help!