Student Finance Asking for Evidence

I submitted my student finance application a few days ago and all of my proof of settlement and identity has been accepted BUT it's asking me to submit proof of divorce/dissolution of civil partnership. I thought that I must've made a mistake and accidentally submitted myself as divorced (I've never even been married lol) but I rang SFE and they confirmed that I did not and this is some kind of weird glitch. Has this ever happened to anyone else? If so, how long did it take to get fixed?

Reply 1

Drew SLC

Official Rep

Hi Beth,

When you contacted us what did they say they would do to resolve the issue? Did they say they would send a referral or have they asked you to provide any evidence?

Thanks, Drew

Reply 2

bethgburke

Original post by Drew SLC

Hi Beth,
When you contacted us what did they say they would do to resolve the issue? Did they say they would send a referral or have they asked you to provide any evidence?
Thanks, Drew

Hi Drew,
I wasn’t asked to provide any evidence or given a referral. I was told that they would look over it in the next few days but I was just wondering whether this is a common, fixable issue or if I’d be better off resubmitting. Thank you for your help!

Reply 3

David SLC

Official Rep

Original post by bethgburke

Hi Beth. In this case, I would advise contacting us again either over the phone or on Live chat. This way you can check to ensure we have referred this be reviewed, these usually take around 5 working days. Thanks, David