HMRC AO pre-employment checks

can anyone who has already started the job enlighten us on what the role involves?

It depends what line of business your working in. Currently I'm in Personal Tax Operations so I'm on the phone all day speaking to taxpayers trying to resolve any issues they're having with their income tax i.e they're on the wrong tax code, are due a refund, want to transfer some of their personal allowance to their partner etc. I'll be getting trained in a second line of business shortly which is looking to be Tax Credits. But other AOs in my place just now work post instead of telephony, some do Self Assessment or student loans. Its a customer-service telephony role and is generally straightforward.

i'm in debt management I start of the 25th of July. It maybe a bit early yet for you to know but how is progression within these types of roles, i mean is there a clear path to move around/up or is there no real support for further development. thanks in advance for any response

Hi.Does anyone have a contact number for the department carrying out the pre employment checks. I was emailed last week asking me to send some extra documents and i sent them what was asked for straight away. I even received the confirmation email receipts. I have just heard back from them today saying they have had nothing from me and failure to send will cause delays etc.I have re sent everything again and am a little upset and worried about this and would make me feel at ease if i could speak to someone.

Congratulations to all! Also, good luck to those who have started today! xx

Hi there,

i had a similar issue with attatchements not sending correctly as i was offered a possition from the reserve list. for me it was the health questionaire thing. i just sent them an email immediately and was given a member of staff's direct email to send the form to. this seems to have worked and now the waiting game continues... i originally applied in febuary and from the same area as Spanky

Just looking through the three and I'm starting to get really worried. I've had a provisional offer since August and starting some time in October. No formal offer yet. Just my employer at the moment require a months notice. Anyone waiting for October start and how long this waiting game can take??

I've done the health thing but heard nothing at all. Not even if they've received the health form. No calls or anything.
I got told October for peterlee too but still no further forward.
It is frustrating. Hope you get something back soon x

If it was me I'd be pestering them to be honest. I've emailed the recruitment team a couple of times for updates but nothing.

If it's the OH I'd call them and ask to speak to them and get them to spread up or ask what's holding them back. But that's me lol x

I have spoken to them 3 times and followed with 3 emails to one guy telling the they are holding me up for start date but as yet no response except
' I'll pass on to scheduling department so they can call you to make an appointment for someone to call you' Aaaaaarghhh!






I've decided that I will call an alternative number I have found and ask to speak to the scheduling department and see what that brings. I'll let you know!