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TMU. Capita request for information from GP. Invoice

Hi hopefully someone can help here ,

anyone had dealings with the above following Capita medical, made TMU, then Capita requesting further information via that form/completed report request they send to GP.

Is it is the correct process that the surgery sends that invoice that Capita back with request for payment before a report/form is completed? Or is it the correct process for surgery to complete the form/paperwork and send the invoice with that?

Just trying to clear up as it seems a bit confusing and if gp won’t compile report before receiving payment then how will Capita ever receive it?

Thank you
Original post by JonnyC645
Hi hopefully someone can help here ,

anyone had dealings with the above following Capita medical, made TMU, then Capita requesting further information via that form/completed report request they send to GP.

Is it is the correct process that the surgery sends that invoice that Capita back with request for payment before a report/form is completed? Or is it the correct process for surgery to complete the form/paperwork and send the invoice with that?

Just trying to clear up as it seems a bit confusing and if gp won’t compile report before receiving payment then how will Capita ever receive it?

Thank you

I had something similar where there was an 'issue' over invoices - just remind the surgery that invoices are paid by Capita and that any reports shouldn't be delayed while awaiting payment.

Hope this helps.

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