Cover letter confusion.

Hi.

I've just finished my first year at university, and I applied for my student finance for my second year (tuition fee and maintenance loan) on Saturday. A question I selected in a certain way about DSA has caused my application to be drawn out longer.

I put that I have a disability, but I also put that I don't want to apply for Disabled Students Allowance (I think that's what it's called), but I guess it's put me down for it anyway, even though I don't want it.

I spoke to a SFE advisor on the phone on Saturday, and they said I need to use a cover letter and state that I don't want to apply for the Disabled thing.

My question is, do I have to download and print off this cover letter from SFE or can I just write them a normal, handwritten letter, with my customer reference number and everything on it, stating I don't want it, without using the actual cover letter? I'd have to trek to use a printer if I were to do that, mine doesn't work.

Thanks.