Student finance application

I applied for student finance in March, I got asked to send a ADIF and I did straight away, it says with royal mail they received in the beginning of April however I have had no updates since and I am getting concerned as all my friends are receiving letters!

Hi Danielle,

It would be best to access your account so we can check this. We'd recommend calling us today on 0300 100 0607.

Or, you can send us a live chat on your account on Monday morning from 9:00am.

Thanks, Graeme

https://www.gov.uk/student-finance-register-login

I have tried phoning on Friday however it wouldn’t let me speak to anyone and it kept saying to go online and when I tried to use the online chat, that wasn’t working either. Thank you for your help though!

Hi Danielle,

If you try using the live chat again and we'll be able to assist and ensure nothing further has been requested. Thanks, Jason

It is still not letting me access to the live chat.
Thank you
Danielle