Tuition fees

I started university back in 2019, but only attended for 2 months, after I dropped out of my first degree I paid back my tuition loan and it has now fully been repaid. I then started the course I am currently on and SFE refused to pay the tuition fee to the university for this academic year stating I am not eligible for the loan, no explanation was given. I tried contacting them to get some more information about this but the representative was incredibly rude put me on hold for 2 hours and then cut the call. I tried calling again but each time I was made to wait upwards of 2 hours, the representative would then say they couldn’t help and the call would end. I am now faced with having to drop out of university if I can’t pay the tuition fees by their set deadline. Is there anyway I can contact someone higher up to try get this fixed?

Hi Alicia,
How long is your current course? How many years previous study have you done?
Thanks,
Claire

My course is 4 years including a foundation year and I am in my second year.