Second Advanced Learner Loan for an Access to HE course

Hello,

I am getting a lot of mixed information when I contact SFE, and I am wondering if someone can help me. I started an Access to HE course in 2017/2018 but withdrew because I decided that the subject wasn't for me.

I contacted SFE and was informed by an SFE representative, that I can claim one further Advanced Learner Loan because I withdrew without completing the learning aim and you can have a false start. Only I have been refused a loan because SFE say that I have already had one loan even though it was withdrawn without completing the learning aim.

So my question is can I get an additional advanced learner loan for an Access course if I withdrew from the first? Because SFE customer services is saying yes but the website is saying no...

Many thanks