Hows it work please

Hi
I have had an error when trying to log in for 4 weeks now. When will I be able to view my account?
The error message is
We are always trying to improve our service — your feedback helps us to do this

Sorry, something has gone wrongAn unknown error has caused the application to stop working.Try and log into your account later and resume your application.
If you continue to see this message, contact Student Finance Englan

https://www.student-finance.service.gov.uk/customer/home/pages/myAccount/index

Reply 1

PQ

Clearing and Applications Advisor

21

Original post by Loubloo

Hi
I have had an error when trying to log in for 4 weeks now. When will I be able to view my account?
The error message is
We are always trying to improve our service — your feedback helps us to do this

Sorry, something has gone wrongAn unknown error has caused the application to stop working.Try and log into your account later and resume your application.
If you continue to see this message, contact Student Finance Englan

https://www.student-finance.service.gov.uk/customer/home/pages/myAccount/index

Have you called SFE?

Reply 2

Loubloo

OP

Original post by PQ

Have you called SFE?

Yeah about 6 times lol

Hi,
You should clear the cookies and cache. Try closing down log in page and opening up new window. Ensure you are using either laptop/pc and are using google chrome. If this does not work I would advise you to call us on 0300 100 0607 and one of our advisers will contact the IT team about the issues you are having. Thanks

Reply 4

Loubloo

OP

Carly its an IT issue at your side and I have called 6 times about it. Nothing gets done.
Loads of people have the same issue
How can you expect us to function without being able to log in?

Hows it work please

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