Student finance update email but no change to account?

I received an email last night from SFE stating that my entitlement had been updated and to log in to my account to check what’s changed- but when I log in to my account there’s no updates? I spoke to an advisor on the phone and they couldn’t see any updates either?

Hi, I'm just curious to know if this all worked out for you.

I had the same 'offer email notification' showing in my messages on SFE since Dec 15th but have had no confirmation of an offer. I have spoken to SFE on the phone a couple of times as my account shows I still have actions to complete but when I click through its all done. When we spoke on the phone they said my evidence was all uploaded and I had nothing to complete and also that my application was with the parental grant team.