Issue with transferring tuition fees from old uni to new!

Hi,

I have already made an application to Student Finance England and have been approved for year 2 tuition for my old university.

I am now transferring university for a year 2 entry so I would like to reallocate this approved application to my new university.

I have called 4 times and spent 3 hours on the phone with Student Finance and ALL of them have given me different answers, so now I am very worried about not getting my student finance for my new university on time if anyone has transferred unis, could you please help me with how I do this, or if there are any Student Finance England representatives on here, could you please help me!

I am a full time home, undergraduate student for a BSc course. The course I am applying to is a standard 3 year long course, however I am entering as a year 2 student so I will be only doing 2 years with the new university.

(I am only wanting the tuition fees and nothing else if this helps)

Thank you for your help