Compelling personal reasons (2nd application)

Last year was my second attempt at an MSc. On the first attempt I experienced a decline in my mental health and so I had to withdraw from the university. On the second time, I experienced a mental breakdown and I was subsequently diagnosed with BPD/EUPD. I then took an intermission from my course and I am due to return to a different course in Jan 2024. However, when I applied for student finance again they sent me an automated email stating that I could not recieved a loan based on compelling reasons as I had already received a gift year for CPR. Is this really the case? Can I not recieve another gift year of funding as I was unable to complete my studies due to ill mental health.? I already received the CPR funding this year, and I would like to recieve a final loan for the academic year from Jan 2024, is this possible? FYI when reapplying for a postgraduate loan for 2024, I submitted proffesional evidence of my CPR alongside a personal statement.