Student finance please help

I am confused by this email since I did mention the university and the year I start the course.

I'm going to start the undergraduate Biomedicine course at Birkbeck this October.
I mentioned the university and pressed 'year 1'.

*please check the images in the post below this one

Hi there,

It seems that you haven't fully submitted your application, you would need to click on the application to finalise the final part of the application. It will ask you to re-enter your password to confirm that you agree to the terms and conditions.

https://logon.slc.co.uk/cas/login

Thanks, Clare

You're welcome, I am glad that you have found how to submit this.

Have a nice day.

Thanks, Clare

Good afternoon Miss Clare,

I haven't had an update within the dates specified (15th-20th) and I don't know when one is expected.

I have been calling but I haven't been able to get an actual person.

What should I do?

Thank you for your patience

(My customer reference number is 93601085345)