The Student Room Group

Student Finance England

Hello,

I am studying at the open university, I study online as I suffer with severe anxiety and depression which stops me from going into a brick university. What would I need to provide to be able to get my maintance loan ? As I know that they only get paid out when a person attends a brick university.

Also could I still apply even if my tutition loan has already been approved?

I would appreciate if someone cold help.

Thanks,
Dagmara
Original post by Dagmarap487
Hello,

I am studying at the open university, I study online as I suffer with severe anxiety and depression which stops me from going into a brick university. What would I need to provide to be able to get my maintance loan ? As I know that they only get paid out when a person attends a brick university.

Also could I still apply even if my tutition loan has already been approved?

I would appreciate if someone cold help.

Thanks,
Dagmara

Hi there,

Open University students are eligible for a Tuition Fee Loan only. However, new students who are studying a Distance Learning course due to a disability will be eligible for the Part Time Maintenance Loan. Students who are distance learning with a HEP that would otherwise require attendance can also be eligible for the Part Time Maintenance Loan. Evidence will be required to prove the student is unable to attend due to a disability.

If you contact us we can send the Medical Declaration Form to you to have completed by a qualified medical professional. You can contact us on live chat or call us on 0300 100 0607.

Thanks,
Claire
(edited 3 months ago)
Reply 2
Original post by Claire SFE
Hi there,
Open University students are eligible for a Tuition Fee Loan only. However, new students who are studying a Distance Learning course due to a disability will be eligible for the Part Time Maintenance Loan. Students who are distance learning with a HEP that would otherwise require attendance can also be eligible for the Part Time Maintenance Loan. Evidence will be required to prove the student is unable to attend due to a disability.
If you contact us we can send the Medical Declaration Form to you to have completed by a qualified medical professional. You can contact us on live chat or call us on 0300 100 0607.
Thanks,
Claire

Hello thank you for this. Is the medical form everything I will need to send off ?
Original post by Dagmarap487
Hello thank you for this. Is the medical form everything I will need to send off ?

Hi there,

Yes. It would just be the medical declaration we require.

Thanks, Ross
Reply 4
Original post by Ross SLC
Hi there,
Yes. It would just be the medical declaration we require.
Thanks, Ross

Hello, I have the medical form from the GP but I am unable to upload it - says contact administrator. What does this mean and how can I upload it as sending via post will take longer ? Please advise.
Thank you !!
Original post by Dagmarap487
Hello, I have the medical form from the GP but I am unable to upload it - says contact administrator. What does this mean and how can I upload it as sending via post will take longer ? Please advise.
Thank you !!

Hi there,

If you are unable to upload it online then your only other option is to send it by post. The PO Box to send it to is:
Student Finance England
PO Box 210
Darlington
DL1 9HJ

Our current processing time once we receive it is 15 working days.

Thanks, Ross
Reply 6
Original post by Ross SLC
Hi there,
If you are unable to upload it online then your only other option is to send it by post. The PO Box to send it to is:
Student Finance England
PO Box 210
Darlington
DL1 9HJ
Our current processing time once we receive it is 15 working days.
Thanks, Ross

Hello, I have managed to upload my evidence - I done this on the 1st of May. When should I be recieving a reply ?

Also when I am eligible will the maintenance loan be back back ? As I started my course in October 2023 ?

Thank you for all your help here !!
Hi there. Yes, the Maintenance Loan will be backdated. It's around 11 business days to process this at the moment. The timescales change, so it may be later than this, but you will get the update online once it has been completed. Thanks, Leah.
Original post by Leah SLC
Hi there. Yes, the Maintenance Loan will be backdated. It's around 11 business days to process this at the moment. The timescales change, so it may be later than this, but you will get the update online once it has been completed. Thanks, Leah.
Hello Leah, thank you so much for your reply. It has now been 12 business days. I was due to receive an update today (this is what I was told via the online chat by one of the SFE officers) what is the latest time in the day I would get an update as I have checked at 12 noon and still nothing processed.

I would appreciate your reply :smile:


Thank you for all your help and answered questions.
Original post by Dagmarap487
Hello Leah, thank you so much for your reply. It has now been 12 business days. I was due to receive an update today (this is what I was told via the online chat by one of the SFE officers) what is the latest time in the day I would get an update as I have checked at 12 noon and still nothing processed.
I would appreciate your reply :smile:
Thank you for all your help and answered questions.

Hi there,

Just to check, have you received any e-mails from us recently?

Thanks, Graeme
Original post by Graeme SFE
Hi there,
Just to check, have you received any e-mails from us recently?
Thanks, Graeme

No, the last email I recieved was to say you have recieved my evidence and are processing it.
Original post by Dagmarap487
No, the last email I recieved was to say you have recieved my evidence and are processing it.

Hi there,

What was the date you received the email?

Thanks, Ross
Original post by Ross SLC
Hi there,
What was the date you received the email?
Thanks, Ross

1st of May
Original post by Dagmarap487
1st of May

Thanks. If you want to contact us via the live chat in your account or on 0300 100 0607 we can check the status for you. Thanks, Jason

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